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PRIVACY POLICY

The Old Hall Inn Ltd (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use and safeguard your information when you visit our website (www.old-hall-inn.co.uk) or use our services.
By accessing our website or using our services, you agree to the terms of this policy. If you do not agree, please do not use the site or submit your information.

A legal disclaimer

We may collect information about you in the following ways:

1.1 Personal Data: Information you provide voluntarily, such as your name, email address, phone number, billing address, and payment details, when you make a booking, subscribe to newsletters, or contact us.

1.2 Automatically Collected Data: Information collected automatically when you visit our site, including IP address, browser type, device details, operating system, pages viewed, and access times.

1.3 Financial Data: Payment information (e.g. card type, last four digits, expiry date) collected when you make a room reservation or purchase through our site. All payments are processed securely via trusted third-party providers.

1.4 Third-Party Data: Information you allow to be shared from third-party platforms such as social media, including name, profile photo, email address, and public profile data.

1.5 Mobile Device Data: If accessing via mobile, we may collect device type, operating system and location data (if permission is granted).

1. Information We Collect

2. How We Use Your Information

We may use your information to:

  • Process room reservations, table bookings, and other transactions.

  • Send booking confirmations, receipts and important service updates.

  • Personalise your experience and improve our website and services.

  • Respond to enquiries and provide customer support.

  • Send newsletters, offers and event information (you may unsubscribe at any time).

  • Meet legal, regulatory or contractual obligations.

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3. Sharing Your Information

We may share your data in the following situations:

3.1 Legal Requirements

Where required by law, regulation, court order or to protect our rights, property, staff or guests.

3.2 Service Providers

With trusted third parties who provide services on our behalf, such as booking platforms, payment processors, email systems or website hosting. These parties are only permitted to use your data to perform services for us.

3.3 Business Transfers

If our business is sold, merged or transferred, your data may form part of the transferred assets.

 

4. Data Security

We use appropriate technical, administrative and physical measures to protect your personal data. However, no online system is completely secure, and we cannot guarantee absolute protection.

 

5. Third-Party Websites

Our website may link to external sites not operated by us. We are not responsible for their privacy practices. Please review their policies before providing any personal information.

 

6. Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience. For more details and how to manage cookies, please see our Cookie Policy.

 

7. Your Rights (UK GDPR)

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request corrections or updates

  • Request deletion of your data

  • Object to or restrict certain processing

  • Withdraw consent for marketing

To exercise any of these rights, please contact us using the details below.

 

8. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page, with the updated date shown at the top. We encourage you to review it periodically.

 

9. Contact Us

The Old Hall Inn Ltd
Whitehough, Chinley,
High Peak, Derbyshire, SK23 6EJ
Tel: 01663 750529
Email: info@old-hall-inn.co.uk

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